According to Law n.144 / 2015 of September 8, 2015, if you’ve had a problem with something you’ve bought in our website, you have the right to resort to official entities for assistance in the event of a dispute.

You can appeal to the official website for ONLINE DISPUTE RESOLUTION managed by the European Commission or to the following alternative dispute resolution entity:

Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE)
Morada: Rua Capitão Alfredo Guimarães, 1
4800 019 Guimarães
Tel: 253422410 I Fax: 253422411 I email: I site:

The updated list of available Alternative Dispute Resolution entities is listed on the Consumer Portal, accessible through the website